The Changing Face of Health & Safety

The Changing Face of Health & Safety

 It would be true to say that public sector organisations have been pro-actively involved in matters relating to health and safety before UK case law lead to the introduction of the Health & Safety at Work Act 1974 (“HSWA 1974”).

Telephony – Still the saviour of Channel Shift

The leap to Digital Self Service fuelled by countless surveys predicting 80 – 85% digital take up by 2020 has resulted in many councils neglecting the current largest contact method by customers – the telephone!  It is still the number

Realising the Full Benefits of Channel Shift initiatives

Many Councils have already adopted various Channel Shift initiatives but are failing to realise the full benefits and in many cases, just the first stage initial benefits forecasted. By simply adding new accessible provisions does not mean customers will automatically

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