The Inform 360 Corporate Council Service has been designed to provide a scalable solution that can be expanded at your pace from 1 – 5 service areas.  This flexible approach is designed to meet the increasing demand on multiple service areas to provide good service provision with less agents and reduced support resources.

 

Key Benefits:

 

  • This Corporate Service could release up to 50% of your agent resources in multiple service areas and generate significant cumulative net value/savings from £50,000 upwards
  • Provide you with true Omni-Channel capability  – telephone, SMS, mobile web and web-chat channels via the same central application
  • Respond to 100% of all initial Telephone enquiries instantly 24/7/365 and handle 50% of the enquiries without agent requirement or intervention
  • Respond to 100% of all E-Mail/Digital enquiries instantly 24/7/365 and handle 80% of the enquiries without agent intervention

 

The Inform 360 Corporate Council Service provides each service area to be built to your exact requirements seamlessly handling enquiries and channel shifting enquiries where necessary to other departments and Agencies as well as Council Portals.  Each service area can be built and live supporting you in just 6 weeks answering all initial enquiries.

 

Key service areas are:

 

Please note the Inform 360 Corporate Council Service is available for all Council services   

 

Key Service components:

 

  • Comprehensive 24/7/365 Customer Service answering all initial enquiries
  • Data capture and integration API’s
  • Captures voice files converting from speech to text for data integration
  • Integrated SMS links to e-forms
  • Links to your Payment Lines and other internal services
  • Links to your Website
  • Links to your Email
  • Access to a skilled advisor at your discretion
  • Full Portal Analytics support
  • Scalable to exact requirements

For further architecture details and technical specifications (link to Technical Diagram)

For further information on how we can provide a bespoke multi-channel support service from UNDER £40,000, please provide your contact details here:

 

Further information

Have a question or want further information - call us on 01344 706111 or just click Contact Us

Contact us

 

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