Key Benefits:

  • This service could release a minimum 50% of  your agent resources and generate cumulative net value/savings from £25,000
  • Provide you with true Omni-Channel capability  – telephone, SMS, mobile web and web-chat channels via the same central application
  • Respond to 100% of all initial Telephone enquiries instantly 24/7/365 and handle 50% of the enquiries without agent intervention
  • Respond to 100%of all E-Mail/Digital enquiries instantly 24/7/365 and handle 80% of the enquiries without agent intervention

The new Inform 360 complete Revenues & Benefits Services module can be built to your exact requirements and will seamlessly channel shift enquiries to relevant agencies and Council Portals.  This can be live and supporting you in just 6 weeks and will answer all initial enquiries.  Some of the most popular areas are:

 

  • Council Tax, Business Rates and Housing Benefits general enquiries
  • Payment information and making Payments
  • Move in/Move out and Within the Council and Change of Circumstances
  • Reminder, Final, Summons and Enforcement enquiries
  • Applying for Benefits and chasing Claim Status
  • Discounts, Exemptions and Reliefs

The Revenues & Benefits Service provides:

  • Comprehensive 24/7/365 Customer Service answering all initial enquiries
  • Data capture and integration
  • Captures voice files converting from speech to text for data integration
  • Integrated SMS links to e-forms
  • Links to your Payment Lines
  • Links to your Website
  • Links to your Email
  • Access to a skilled advisor at your discretion
  • Full Portal Analytics support
  • Scalable to exact requirements

For further information on how we can provide a bespoke multi-channel support service from UNDER £16,000, please provide your contact details here:

 

Further information

Have a question or want further information - call us on 01344 706111 or just click Contact Us

Contact us

 

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